Privacy Policy
Privacy Policy
1. Introduction
At Klein Air Conditioning, we value the privacy of our customers and are committed to protecting the personal information that you provide to us. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with our services, including SMS notifications and marketing.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: such as name, email address, phone number (including for SMS communication), and mailing address.
- Service Information: details about the services you request from us (e.g., HVAC services).
- Online Data: such as IP address, browser type, and website usage information (via cookies).
- Communication Preferences: your consent to receive SMS and email communications.
3. How We Collect Information
We collect personal information in several ways:
- Directly from You: when you contact us via our website, sign up for services, or subscribe to SMS notifications.
- Through Automatic Technologies: such as cookies and similar tracking technologies used when you visit our website.
- Through Service Partners: when you interact with our contractors or use partner services integrated with our own.
4. Use of Personal Information
We use the personal information we collect for the following purposes:
- To Provide Services: such as scheduling appointments, delivering HVAC services, and processing payments.
- To Communicate with You: including sending service reminders, promotional offers, and SMS notifications that you have consented to receive.
- To Improve Our Services: by analyzing your usage of our website and services to enhance our offerings.
- Legal Compliance: to comply with legal obligations, resolve disputes, or enforce our agreements.
5. SMS Marketing and Communications
By providing your phone number, you consent to receive SMS messages from Klein Air Conditioning. We may send you:
- Service-related notifications
- Appointment reminders
- Promotional offers
- Company updates
Opting Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive or contacting us at [email]. Standard messaging rates may apply.
6. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with third parties in the following cases:
- Service Providers: We may share your information with trusted service providers who assist us in delivering services (e.g., payment processors, SMS providers).
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by government authorities.
7. Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorized access, disclosure, or misuse. These measures include encryption, firewalls, and secure servers.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete personal data.
- Deletion: Request the deletion of your personal information under certain circumstances.
- Opt-out of Marketing: You may opt out of receiving marketing communications, including SMS and email.
To exercise any of these rights, please contact us at support@kleinairconditioning.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information. You can control the use of cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you if significant changes are made. Your continued use of our services after any modifications signifies your acceptance of the updated terms.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Reviews
EXCELLENT11 reviews
Shelly Btesh2024-03-22Ricardo was wonderful and honest to deal with. Quick service and communication .. very honest will definitely call again .. we are located in Sunny isles condo
James Brender2024-02-07I’ve been using Klein since 2018. They were able to extend the life a troublesome HVAC unit by 3 years. When it was time to replace, they installed the new unit quicker than expected. Their work has always been good, and their prices very reasonable.
lara jacobs2023-09-01Fast and professional service! Good price.
Steve Chastain2023-08-17Happy to recommend Klein Air Conditioning! They were very responsive (same day service), competent (no guess work / professional), listened and asked courteous diagnostic questions pre-visit (so that they could come prepared (with parts on-hand). They followed-up (unusual) and were fair and (reasonable for services rendered).
Ellen Marchman2023-08-03Great service! I called at 4 pm and the tech was at my house within an hour. The part was replaced and my A/C fixed! They researched and discovered it was still under warranty and only charged me for labor. Very well priced and professional.
Catherine Poindujour2023-06-15Klein Air has been servicing my unit for the past five years. Ricky and his team are professional, knowledgeable, and consciousness about their work. He treats my unit like it was his own, has taught me how to best maintain my system, and genuinely cares that we are living in comfort during these hot months. He also set up my Nest Thermostate which has been a game changer.
Valerie Mc2023-06-15
el arquitecto2023-06-09Defenetly I will recommend this company, very reliable, they show up in time , excellent prices , very happy with the service !!! Thanks Klein air
Jorge Alvarez2023-06-07I replaced my HVAC system with Klein Air Conditioning. Price was fair and service was outstanding, a rare find living in South Florida. Even post installation, Ricky was there to personally answer questions and provide product support. They’ll be servicing my HVAC system for years to come. I would highly recommend Klein to anyone.
J Carlos2023-06-06Excellent professional services. They were able to identify and fix the issue right away. Fair service rates and very. Always available with quality and courtesy. I do recommend them.
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